Because no longer is the Marketing message, “We want your money”. To day the Marketing message has to be “We want your opinions”.
Because the moment you put that into real practice you can have everything you’ve always wanted, sales, customer relationships and also Brand loyalty.
And the next time you hear those words “Let’s research it” remember that research works against the very thing you desperately need in your Marketing efforts, creativity and risk taking, both crucially necessary to the successful development of your products or services.
However replacing research with interaction changes all the opportunities to successful marketing. “Yes”, you can say,” “Interactive Events will create my new products”
However at the moment Big Business is not making the correct decisions regarding interaction. Maybe some people within these organisations know and understand what’s happening out there in consumer land. But the dreadful fact is that giving their voice to such statements would, more probably, seriously damage their career growth!
These days I search everywhere for the headline “Interactive Communication is a winning combination for all…The Client…The Media…and last but by no means least…your customer”!
It never appears.
Interactive Communication finally allows the revolution to commence. The revolution against one-size fits all advertising; the bland all-knowing corporate voice, the lack lustre politicians busily furnishing their own nests…from our money.
The fact of the matter is your customers, you, me and everybody else, do not trust business. We find it highly insulting to be treated this way and we mistrust you in numbers far greater than you or your advertising/marketing people allow for.
Dialogue, two-way conversations, would start to change these hostile attitudes. You really do need to commence interactive events – right now. And you can do so in existing media.
Before I go on, I must emphasise that on no account let your Advertising Agency tempt you into spending big bucks on the Web. Already the Advertising-as-Usual crowd is pouring billions into the Web, however be warned, as they said in the “Cluetrain Manifesto”, “So you advertise on the Internet…so what”? If you think you are wasting money on Advertising-as-Usual be very careful. The Internet, possibly is a bigger waste of money than Advertising-as-Usual, and, as we all know, right now that is one Mother of a huge waste of money!
“Why?” you may ask “has it all changed from the safe secure way of marketing in the past”.
Simply put, Advertising-as-Usual, together with its handmaiden Broadcasting-as-Usual have treated us with too much contempt. According to a recent article in the Times, TV executives commonly think of viewers’ phone revenue as “moron tax”. And this attitude of utter contempt pervades the executives of advertising and Broadcast-as-Usual, and expresses itself in all the offerings of a rip-off culture, from government to TV companies.
And bear in mind that Advertising-as-Usual and Broadcast-as-Usual hold Clients in great contempt as well. They rejoice in removing large chunks of your Marketing Budgets, to then waste them in rip-off ventures that only worsen the publics’ contempt for you…so in effect they are spending your money to get you into a ever worsening situation.
Trust is a must have asset. You now must harness interactive communication to get the trust, and results, because if you don’t somebody else will and they, in turn, will drive you out of business.
Trust based relationship lies between the extremes of command and control and empowerment in business. Interactive marketing communication, using existing media, is a practical way of reaching out and building up a powerful relationship, and trust, with every single person you need to make your business successful.